Cancellation & No-Show Policy

Notice period

Please give at least 24 hours' notice to cancel or reschedule. Notice can be given by phone, voicemail, or email using the contact details below.

Late cancellations and missed appointments

• Cancelled with 24 hours' notice or more: no charge.
• Cancelled with less than 24 hours' notice: up to the full session fee may be charged.
• No-show (no attendance and no notice): the full session fee may be charged.
• Arriving late: the session ends at the scheduled time and the full fee applies.

Missed-appointment charges are the client's responsibility and are not reimbursed by insurance.

Exceptions

We understand that emergencies, sudden illness, and severe weather happen. Fees may be waived at the practice's discretion — please let us know as soon as you can.

Refunds for prepaid sessions

• Cancelled with adequate notice: refunded in full to the original payment method.
• Late cancellation or no-show: the session fee may be retained under this policy.
• Refunds are typically processed within 5–10 business days.

Practice cancellations

If we must cancel, we will contact you as soon as possible, offer the next available time, and refund any prepayment for that session in full.

Repeated missed appointments

Frequent late cancellations or no-shows may affect the ability to hold a regular time slot. We will discuss this with you before making any change, and can offer referrals if scheduling here is not workable.